Refund Policy — 7-Day Money-Back Guarantee

You can request a full refund within 7 days of your purchase date. The 7 days are counted from the time shown on your purchase receipt.

After 7 days, purchases are final and are not refundable, except where the law requires otherwise.

Email [email protected] from the email address you used at checkout and include:

Your order ID or receipt number The email address used for the purchase Optionally, a short note on why PromGee didn't work for you — it helps us improve

We reply within 24 hours and confirm whether the refund is approved.

Payments are processed by our payment provider, Creem. Approved refunds are returned in full to the original payment method. Depending on your bank or card issuer, the money usually appears within 5–10 business days.

We cannot send a refund to a different card, account or person.

Purchases made through the Microsoft Store are processed by Microsoft and follow Microsoft's refund process, not this policy.

When a refund is issued, the license key is permanently deactivated on every device. The app returns to its unlicensed state and the key cannot be activated again.

Your learning progress stays stored on your device, but licensed features stop working.

The money-back guarantee can be used once per customer. Purchases that share the same person, email address, payment method or device are treated as the same customer.

If you buy PromGee again after receiving a refund, the new purchase is not refundable.

Please contact us before opening a chargeback or payment dispute — refunds within the 7-day window are quick and simple.

If a chargeback or dispute is filed instead of a refund request, the license is revoked and the purchase is no longer eligible for a refund from us. We may contest disputes that are filed in bad faith.

A refund will not be issued when:

The request is made more than 7 days after purchase The license key has been shared with others, resold or published online The license has been used in breach of our Terms of Service A refund was already issued to the same customer There are signs of abuse, such as repeated buy-and-refund patterns

This policy does not limit any rights you have under the consumer protection laws of your country. Where local law gives you a longer cancellation period or other remedies, those rights apply.

Questions about a purchase or a refund? Email [email protected]. We reply within 24 hours.