Contact PromGee Support & Help

Need help with your PromGee license, download, or a billing question? The PromGee support team is here for you. We answer customer emails within 24 hours.

Before writing in, you may find a faster answer on the FAQ page, which covers pricing, supported platforms, and the privacy model. For anything else — a feature request, a bug report, or feedback on our AI English learning app — the contact methods below are the quickest way to reach a real person.

If you ever need to retrieve or reactivate your PromGee lifetime license key after upgrading your PC or reinstalling Windows, simply drop us an email at [email protected] with your original purchase details. PromGee does not require an account, and license owners still get prompt help.

We actively encourage user feedback and feature requests to shape the roadmap of PromGee. Whether you have suggestions for new grammar categories, additional explanation languages, or UI refinements, our product team reviews every submission thoughtfully.

For general inquiries, partnership opportunities, or security disclosures, you can connect with us across our official social channels or reach out directly by email. We look forward to helping you make the most of your AI English learning journey.

If you run into a technical issue while using the app — for example a quiz category that will not load, an explanation that appears in the wrong language, or the license window not recognizing your key — please include a short description of the problem and the PromGee version number in your message. This helps our support team reproduce the issue and get you back to practicing faster.

Questions about the Windows system requirements, the one-time $25 USD lifetime license, or how the AI features work are among the most common we receive. The FAQ page answers most of these in detail, but if you need clarification tailored to your situation, just ask — we are happy to walk you through it.